SOFTRAX Solutions | Professional Services Automation Systems

SOFTRAX provides flexible, fully integrated control over your professional services resources. By enabling you to track time and expenses more completely, deploy resources and manage projects more effectively, and generate services invoices more promptly and accurately, SOFTRAX PSA establishes an unsurpassed platform for maximizing the return on your professional services delivery.

Improve Control Over Time and Expenses
Rapid and effective time and expense management is essential to any professional services organization. SOFTRAX PSA simplifies time and expense reporting with a powerful, integrated system that offers a single point of time and expense entry and ensures prompt submission, verification and approval of individual staff members’ data. It also allows consultants to enter time and expense information via the Web. And for easier expense management, SOFTRAX PSA lets you quickly route expense reports for approval and ensure that expenses are applied to the appropriate general ledger accounts.

Maximize Resource Deployment
SOFTRAX PSA makes it easy to maximize your professional services organization’s most valuable commodity – billable time. It lets you quickly evaluate staff availability, search for a particular skill, and monitor the utilization and productivity of consultants. As a result, you have the information you need to make the most of new and existing opportunities.

Deliver Prompt, Accurate Invoices–The First Time
Invoice generation can be a time-consuming challenge – but not with SOFTRAX PSA. Its integrated invoicing capabilities dramatically shorten your payment cycle by including account managers – and even clients, via the Web – in the invoicing process. By providing ongoing visibility into invoice development, it ensures that invoices are prompt, accurate, and, most important, in line with client expectation.

Extend Time and Expense Capabilities Beyond your Services Organization
Provide access to powerful time and expense management capabilities to all your personnel. Manage, track, and reimburse employee expenses using a single interface and approval mechanism to ensure consistency and accuracy throughout the enterprise.

Solution highlights

Monitor and Control Time and Expenses

Provide single entry point for time, expenses and approval workflows
Track project and non-project related expenses
Configure expense categories and items with rules and guidelines to enforce adherence to corporate or departmental standards
Route timesheets and expense reports for approval
Track billable and non-billable hours
Monitor time submission compliance at any time

Optimize Consultant Utilization

Search resources by workgroup, skills, personal availability and project workload
Scan resource availability by role, department and name
Foster improved collaboration by allowing team members to create team folders for sharing ideas and documents
Automate distribution of role-based information that gives staff members only what they need and are authorized to see
Enable offline time and expense entry and project management, using a browser

Streamline Invoice Processes and Payment

Centralize storage of approved time, expenses, company and billing information
Include account managers in the invoicing process
Support fixed-fee, time and material, and mixed billing scenarios
Provide appropriate managers with reminders associated with the invoice process
Create invoices and process approvals through an easy-to-use interface
Monitor invoice status and payments

Enhance Client Service

Define billing arrangements on a per engagement basis
Store important engagement information, such as billing rates, fixed-fee schedules, and budgets
Maintain project-level information, including project budget, initial start/end dates and planned hours
Require a project task status report with each time submission
Manage projects using a bi-directional integration with Microsoft Project

Comprehensive Reporting

Provides standard reports including project profitability, project slippage, budget vs. actual, billable utilization, and resource workload
Produce reports for selected individuals or for staff members based on specific roles
Create custom reports with a simple HTML editor to augment existing reports

THE SOFTRAX SOLUTIONS

CUSTOMER PERSPECTIVE

“We needed a good system for handling professional services time and expense reporting. We had no clear ability to determine utilization or realization rates - which are at the heart of profitability for a services business.”

+ read case study

Professional Services Automation

Gain better control over services operations